Thursday, October 26, 2017

Avoid being scammed during Medicare Open Enrollment Season

Open enrollment for Medicare Part D and Medicare Advantage plans for 2018 run from November 1st to December 15, 2017. The open enrollment period is an opportunity to review your current health needs and make adjustments based on your current health care needs. It is also an opportunity for scam artists to try and take advantage of you.

To avoid being scammed, be on the lookout for these common scams:

  1. Switch your plan. An insurance agents tells you that open enrollment isn't just a chance to change your Medicare plans, it is a must. If you fail to change your plan you could lose your current coverage. Note: You are not required to change plans during open enrollment.
  2. Changing cards.  Someone tells you your Medicare card is changing. If you update your information a new card will be sent to you. The scammers gather your credit card and SSN to “issue” you a new Medicare card.
  3. Special pricing. High-pressure, immediate action, and low price pitches for Medicare policies are often just ploys to gather your personal information.
  4. Health fairs. Health fairs give scammers the opportunity for fraud. Scammers will staff a table during a health fair or event. At their table they advertize a free gift or prize if you sign up with your name and Medicare number.
  5. Fake organizations. Be careful of calls from people saying they're from your doctor's office, or state or local health agencies. Scammers often provide a phony, official-sounding name to sound more credible.

To avoid these Medicare scams BBB suggests you:

  1. Protect your Medicare number. Your Medicare number is often your Social Security Number. Just like you would protect your bank and credit card information, you want to keep your Medicare information private unless you are certain you are providing that information to someone who is part of your health care team.
  2. Be cautious of medical suppliers who contact you out of the blue. Medicare will never call or email you with product offers. Also, if an insurance agent calls or visits your home to sell a Medicare product, they are acting illegally.
  3. Know your Medicare coverage's
  4. .  Offers for free medications or medical equipment are most likely scams.
  5. Review your monthly Medicare statements. Check your statements for any suspicious activity.
  6. Know where to shop. To shop for or enroll in legitimate Medicare Advantage or Part D prescription drug plans, go to: or call 800-MEDICARE.

Monday, October 16, 2017

To shred or not to shred? That is the question.

Are you tired of clutter? It can seem overwhelming to tackle the mess, especially when it comes to our sensitive information or important documents we have collected over the years.  By knowing what to keep and what to shred you can help save space and reduce your risk. The list below offers you a guide of where you can start.  

Shred Now
  • Credit Card applications
  • Expired identification cards, employee badges, bank cards, passports
  • Copies of documents with confidential information no longer used
Shred Yearly
  • Unused Stenographers’ Notebook
  • Pay Stubs
  • Monthly statements (As long as they come with a year end statement - Don’t shred year end statements)
Shred 7 or Ten Years
  • Year end bank statements not needed for tax purposes
  • Sales Records
  • Scrap & Salvage Records
  • Canceled Stocks & Bonds Certificates
  • Subsidiary Ledgers
  • Withholding Tax Statements
Never Shred
  • Marriage, divorce, or birth certificates, etc.
  • Insurance policies & medical records
  • Retirement and pension records
  • Mortgages, Deeds, Leases, rental contract still in effect
  • Will
  • Legal & Important Correspondences
  • Diplomas and Degrees/transcripts  
  • Trademark Registrations & Copyrights
  • Medical records and other important information
  • Any active documentation should not be shredded until they have expired, such as pet records, employee benefits, credit reports, loan contracts, maintenance records, etc.
  • Not sure - Don’t shred it!

Click here to find a more complete list of how long you should keep your documents.

BBB offers these tips when deciding what to shred:

  • Whether it is for your home or business create a well defined plan on what you should keep and what you should get rid off.

  • Your home and office are not the only things that can become cluttered. Create a plan to clean up any digital clutter that may be piling up. Storing digital data can be costly. Get rid of any documents you no longer use or need.

  • Keep up-to-date on what needs to be shredded and when. Visit  to see is there is any changes in how long you should retain certain records.

Do you  have documents that need shredding? Join Better Business Bureau Serving Greater Cleveland on October 21, 2017 from 10:00 am to 2:00 pm (or until truck is full) at RadAir Complete Car Care and Tire Centers in Westlake (27051 Detroit Rd) and Wickliffe (29257 Anderson Rd). Bring up to three bags to help safeguard your identity.

Find more information at:

Wednesday, September 27, 2017

Changes are coming to your Medicare Card

By April 2019, your will notice changes on your Medicare card. Your card will no longer show your Social Security number. Instead, it will be replaced with a new Medicare Beneficiary Identifier (MBI). The MBI will be used for checking your eligibility, billing, and claim status. New cards will be sent to you automatically. Cards will be sent to you for free - you do not need to pay anyone or give anyone your information.
Having your Social Security number removed from your Medicare card will help fight medical identity theft and protect your medical and financial information.

Though your SSN will be removed from your card, scammers will still find ways to try and take advantage of you. To avoid Medicare scams BBB suggests you:

  1. Protect your information. Keep your Medicare information private . Medicare won’t call you nor will they ask you for your Social Security number or bank account information.
  2. Be cautious of medical suppliers who contact you out of the blue. Medicare will never call or email you with product offers. Also, if an insurance agent calls or visits your home to sell a Medicare product, they are acting illegally.
  3. Don’t pay for a your new Medicare Card. Your new Medicare card is free. If someone asks you to pay for your new card that is a scam.
  4. Know your Medicare coverages.  Offers for free medications or medical equipment are most likely scams. Also, your new Medicare cards will be mailed automatically. There will not be any changes to your benefits.
  5. Just hang up. If someone calls threatening to cancel your benefits if you don’t change your Medicare benefits or provide your personal information, just hang up.
  6. Review your monthly Medicare statements. Check your statements for any suspicious activity.
  7. Contact 1-800-MEDICARE (1-800-633-4227) with questions.

Thursday, September 7, 2017

Protecting Your Business


As a business owner, it's your responsibility to do everything within your means to limit risk and keep the business running smoothly. Scammers will often try to take advantage of you or your employees. What is the best way to protect your business from these scammers? BBB offers warning signs from common scams that target small to medium-sized businesses.

Directory Listings

Scammers may contact your business asking you or your employees to “confirm” or “verify” your company's contact information for their business directory. Scammers often use similar sounding names like “Yellow Pages” to make you think the directory listing is legitimate. In reality the directory does not exist and the likelihood the company actually exist is slim.

Often the employees who answer the phone aren’t trained to recognize these scams. Employees are tricked into providing a listing and saying “yes.”   

The scammers then follow up by sending your business an invoice for your directory listing. When you try to dispute the invoice, the scammers will playback a recording of your employee saying yes, as “proof” that they agreed to pay for this listing. If you don’t pay this invoice scammers send more invoices, collection notices, and calls threatening to ruin your businesses credit.

Fake Invoices

Scammers will bombard your business with phony letters, emails, and bills. If you get a bill in the mail saying that your web address/domain is about to expire, don't panic. The “invoice” stresses that that if you don’t pay the bill immediately your website will be shut down. Some business pay first and ask questions later. Carefully read all invoices and channel all invoices through one department so your business can make sure the invoices you pay are legitimate.

Other invoice scams include: advertising listings, memberships, trademark, or bills for goods you would normally use.

Delinquent Utilities

What would you do if your company's power, gas, or phones shut off unexpectedly? Scammers feed off our emotions so we become more vulnerable to scams. You may get a call or letter from your utility company claiming that your account is delinquent. Scammers will tell you that if you don’t pay immediately your utilities will be shut off. When in doubt, find a legitimate phone number to call the utility company and confirm the notice. You don’t want to rely on the number the caller gives you. Scammers may also “spoof” the number to make it look likes it coming from the utility company in your area. The power company will never call demanding payment via prepaid debit card. They will send a written notice first.

Office Supply Scam

Every businesses need some sort of office supplies. But, not all offices have a formal procedure for processing orders. When supplies show up at the office, employees often OK or pay for the order without really checking. The orders delivered to the office may contain more products than you ordered. Even worse the boxes may contain no supplies at all. The scammer may call asking to verify the order, tricking the employees into saying yes. Your business may then get threatening calls demanding payment for the supplies. If you refuse to pay they caller present the verification your employee provided. Don’t pay for products or services you have not ordered. Compile a list of approved vendors you get deliveries from, create a formal procedure for deliveries, inspect invoices, and train staff.

Check Scam

Scammers will try every way to try to trick you into giving them money. Sometimes scammers will send your business a check in the mail that looks like a refund or a rebate check. Be cautious and read the fine print on the back of the check. By cashing the check you may be agreeing to be billed for something you don’t want or need. A similar fake check scam occurs when the scammer acts as the buyer. They convince you that they overpaid for the products that they ordered. They ask you to deposit the check and wire them the difference. You might be able to cash their check right away, but it can take weeks for the bank to determine the check is a fake. Now you are out of the money you sent the “customer” and are stuck with the fees associated with cashing a fake check.

Tuesday, August 15, 2017

Protect Your Children's Personal Information when Heading Back to School this Year

Free stock photo of apple, notebook, office, pen
As summer comes to a close, and you begin to get your children ready for a new school year, Better Business Bureau Serving Greater Cleveland (BBB) wants to remind you to protect your children from getting their identity stolen.

Many school forms require personal and sometimes sensitive information, allowing them to become vulnerable. Find out how your child’s information is collected, used, stored, and thrown away. By asking your school (and other organizations) to safeguard their information you can help minimize your child’s risk of identity theft.

Know the Warning Signs

A child’s Social Security number can be used by thieves to apply for government benefits, open bank and credit card accounts, apply for a loan/utility service or rent a place to live. There are several things that may alert you that someone is misusing your child’s personal information.

Some signs include:

  • If they are turned down for government benefits because the benefits are being paid to another account using the child’s Social Security number.
  • If they get a notice from the IRS saying the child didn’t pay income taxes or that the child’s Social Security number was used on another tax return.
  • If they get collection calls or bills for products or services that one didn’t receive.

Limit the Risks

Laws safeguard a consumer’s child and their family’s personal information. For example, the federal Family Educational Rights and Privacy Act (FERPA), enforced by the U.S. Department of Education, protects the privacy of student records. It also gives parents of school-age kids the right to opt-out of sharing contact or other directory information with third parties, including other families.

To limit the risk of child Identity Theft BBB suggests:

  • Find out who are your child’s school as access to their personal information. Verify that all records are kept in a secure location. 
  • Check for a credit report to see if your child’s information is being misused. If it is, visit to report and recover from identity theft.
  • If your child participates in activities such as sports, music, etc., read the privacy policies of these organizations to find out if and how your child’s information will be used and shared. 
  • Ask your child’s school about its directory information policy. Ask what information is being shared, who has access to the directory, etc. If you decide to opt-out it is best to do so in writing and keep a copy in your records. 

Take Action

If you believe your child's information has been compromised, contact the school to learn more. Talk with school staff about the incident, and keep written record of the conversations. To see if your child’s information is being misused, check whether your child has a credit report by contacting the three major credit reporting companies. If your child has become a victim of Identity Theft, visit to report and recover from the incident.

For more information you can contact your local consumer protection agency or state attorney general. You can also file a complaint with the U.S Department of Education.